Cancellation & Refund Policy

Rescheduling

• Appointments may be rescheduled at no additional charge with at least 24 hours' notice.
• Appointments will end at the originally scheduled time. Late arrival may reduce the amount of consultation time available.
• If Renewal Relief™ needs to reschedule an appointment, the client may select another available appointment time or receive a full refund.

Cancellations and refunds

• Cancellations received at least 24 hours before the scheduled appointment are eligible for a full refund.
• Cancellations received less than 24 hours before the scheduled appointment and missed appointments are non-refundable.
• Payments for completed Renewal Readiness Reviews™, Broker Renewal Capacity Reviews™ and Renewal Relief™ Intensives are non-refundable once the scheduled consultation or working session has been completed.
• If Renewal Relief™ is unable to provide the scheduled service, the client may choose to reschedule or receive a full refund.

Renewal Relief Advisor™ (digital access)

• Renewal Relief Advisor™ is a digital access product and is not an appointment-based professional service.
• Because access is activated immediately following successful payment, purchases are non-refundable once access has been activated, except where required by applicable law or where Renewal Relief™ is unable to provide the purchased access.
• If a technical issue prevents activation of purchased Advisor access, contact hello@getrenewalrelief.com so the issue can be corrected.
• If Renewal Relief™ is unable to provide the purchased access, a refund may be issued to the original payment method.
• Advisor access expires 90 days after activation. Expiration of the access period does not qualify for a refund.

How to cancel or reschedule

To cancel or reschedule, use the link in your appointment confirmation or contact hello@getrenewalrelief.com. Approved refunds are returned to the original payment method through Stripe.