Privacy Policy

Information you provide

Information is collected only when you voluntarily provide it. This may include:

• Name
• Email address
• Company or agency information
• Assessment responses and results
• Renewal timing information, such as renewal month or peak renewal period
• Renewal Relief Toolkit™ requests
• Paid Review intake information
• Appointment and scheduling information
• Advisor account/profile information, when registering for Renewal Relief Advisor™
• Renewal or group information voluntarily entered into Renewal Relief Advisor™, such as renewal dates/timing, group population or enrollment information, workflow status, decisions, changes/special circumstances and other renewal-management information
• Advisor access/account information, including access status, access period/expiration and active-renewal capacity
• Payment/access records such as purchase/activation status and Stripe transaction/session references
• Website usage information, where analytics or cookies are used

Information we do not collect

Renewal Relief™ does not directly collect or store complete credit or debit card numbers. Payments are securely processed through Stripe.

Renewal Relief™ assessment forms and Renewal Relief Advisor™ are not intended for submission or storage of protected health information (PHI), individual medical information, claims information, Social Security numbers or sensitive employee health information. Please do not submit or store that information through this website or Renewal Relief Advisor™.

How information is used

• To display your assessment result and category breakdown
• To deliver requested resources, such as the applicable Renewal Relief Toolkit™ materials
• To prepare for and deliver a purchased Review
• To schedule, confirm and follow up on appointments
• To create and maintain Advisor accounts and authentication
• To provide Renewal Relief Advisor™ access
• To enforce applicable Advisor access periods and active-renewal limits
• To store and display renewal information entered by users in Renewal Relief Advisor™
• To generate workflow status, action prompts and renewal guidance based on information entered by users
• To respond to questions and requests
• To operate, maintain and improve the website

Purchasers are not automatically subscribed to marketing communications. Renewal Relief™ does not sell personal information.

User responsibility

Users are responsible for ensuring they are authorized to submit any information they enter into Renewal Relief Advisor™ and should limit that information to what is reasonably necessary to use the service.

How information is stored

Information submitted through this website, including Advisor account and renewal records, is stored in a secured, access-controlled database maintained for Renewal Relief™ and retained only as long as needed for the purposes described above or as required by law.

Third-party service providers

Renewal Relief™ uses third-party service providers to operate the website, host data, process payments and schedule appointments. Payment processing is handled by Stripe, which processes your payment details under its own terms and privacy policy. These providers receive only the information needed to perform their services.

Your requests regarding your information

You may request access to, correction of, or deletion of the information you have provided, or ask that we stop contacting you. Contact us using the details below and we will respond within a reasonable period.

Contact

Questions about this Privacy Policy may be sent to hello@getrenewalrelief.com.